Returns & Warranty – SANDROFRANCE
At sandrofrance.com, we’re committed to making your shopping experience for elevated Parisian style both effortless and confident. Should your piece not meet your expectations, our clear and customer-first return and warranty policy ensures you’re fully supported.
Returns Policy
- 30-Day Return Window – Return any unworn item within 30 days of delivery.
- Condition – Items must be in original condition, with all tags attached, packaging intact, and unused.
- Process – Initiate your return by contacting our support team with your order number and details.
- Refunds – Approved returns will be refunded to your original payment method. Shipping costs are non-refundable.
Warranty Coverage
Every piece from sandrofrance.com comes with a limited warranty, depending on the product category, reflecting our commitment to lasting quality and craftsmanship.
Warranty covers:
- Defects in materials or workmanship
- Issues with stitching, print integrity, and fabric performance
Warranty does not cover:
- Normal wear and tear, such as fading, minor pilling, or natural fabric softening
- Damage due to misuse, accidents, or unauthorized modifications
- Improper care, cleaning, or alterations not approved by sandrofrance.com
How to Claim
For warranty support, please reach out to our team with your proof of purchase, clear photos of the issue, and a detailed description of the concern.
Depending on the case, we may offer:
- A replacement piece
- Repair guidance or technical support for minor defects
- Coordination with authorized local service partners
Need Assistance?
Our dedicated support team is available to help with returns, exchanges, or warranty claims. For any inquiries about your order, visit our page anytime. We’re here to ensure your experience with sandrofrance.com is seamless and satisfying.